Terms of service

This is a convenience translation. The Polish version of these Terms is legally binding.

Effective from 10 October 2026.

§ 1. General provisions

  1. These Terms set out the rules for the sale of Products and the provision of services by APPTRADE in the physical store at ul. Wilcza 8 in Warsaw and in the online store at apptrade.pl.
  2. The Seller and service provider is KODI GROUP spółka z ograniczoną odpowiedzialnością, ul. Nowogrodzka 31 lok. 113, 00-511 Warsaw, Poland, entered in the Register of Entrepreneurs of the National Court Register (KRS) kept by the District Court for the Capital City of Warsaw, XIII Commercial Division of the KRS, under KRS number 0000912985, NIP (tax ID) 5213935898, REGON 389639806, share capital PLN 5,000.
  3. The Seller operates under the trade name APPTRADE.
  4. These Terms are available free of charge in the physical store and at apptrade.pl in a form that allows them to be obtained, reproduced and saved.
  5. Nothing in these Terms excludes or limits the Consumer's rights under mandatory provisions of law. In the event of a conflict, those provisions prevail.

§ 2. Definitions

  1. Seller — KODI GROUP sp. z o.o., details in § 1(2).
  2. Customer — any person making a purchase or ordering a service from the Seller.
  3. Consumer — a natural person entering into a transaction with the Seller not directly related to their business or professional activity.
  4. Entrepreneur with consumer rights — a natural person concluding a contract directly related to their business activity, where the content of the contract shows it is not of a professional nature for them (in particular in light of the business activity registered in CEIDG). Such a person enjoys the Consumer rights specified in the Polish Consumer Rights Act.
  5. Physical store — the sales and service point at ul. Wilcza 8, 00-532 Warsaw.
  6. Online store — the website at apptrade.pl.
  7. Product — a movable item offered by the Seller, new or used.
  8. Used Product — a Product that was used before sale, marked as "used" ("używany") in its description or on its price tag.
  9. Service — repair, diagnostics, parts replacement, engraving or any other service provided by the Seller.
  10. Distance contract — a contract concluded without the simultaneous physical presence of the parties, via the Online store, phone, e-mail or a messaging app.

§ 3. Contact

Channel Details
Physical store; address for returns and complaints ul. Wilcza 8, 00-532 Warsaw
Registered office (correspondence) ul. Nowogrodzka 31 lok. 113, 00-511 Warsaw
Phone +48 537 922 940
E-mail apptradepl@gmail.com
Online chat t.me/apptrademanager, daily 9:00–21:00
Bank account number PL67 1600 1446 1736 9903 2000 0001

Calls and messages are charged at the Customer's operator rates. The Seller charges no additional fees for contact.

§ 4. Sales in the physical store

  1. Prices on price tags and price lists are gross prices in Polish zloty (including VAT).
  2. The sales contract is concluded upon payment and handover of the Product. The Customer receives a fiscal receipt or, on request, a VAT invoice.
  3. In the physical store you can pay in cash, by payment card, BLIK or other methods available at the checkout.
  4. Before purchase, the Customer may inspect the Product and check that it works. The technical and visual condition of a Used Product (including battery health and signs of use) is stated on the price tag or in the sales description.
  5. The 14-day right of withdrawal does not apply to purchases made in person in the physical store. The Seller does not accept returns of non-defective Products bought in the physical store, including where the Customer has changed their mind or the Product did not meet their expectations.
  6. This does not limit the Customer's rights in the event of non-conformity of the Product with the contract (complaints) or under the warranty — see § 7.

§ 5. Online store — orders, payment and delivery

  1. To use the Online store you need a device with Internet access, an up-to-date browser with JavaScript and cookies enabled, and an active e-mail address.
  2. Creating an account is voluntary and free of charge. Orders can also be placed without an account. The Customer may delete their account at any time by sending a request to the Seller's e-mail.
  3. To place an order, the Customer adds Products to the cart, enters delivery and invoice details, chooses delivery and payment methods, and clicks the button labelled "Order with obligation to pay" or equivalent.
  4. After placing an order, the Customer receives a confirmation e-mail. The sales contract is concluded when the Customer receives the e-mail confirming acceptance of the order for fulfilment.
  5. Available payment methods: payment card (Visa, Mastercard, Maestro, American Express, UnionPay), BLIK, Przelewy24, Apple Pay, Google Pay, PayPal, Klarna, Shop Pay, and bank transfer to the account given in § 3. The current list is shown at checkout.
  6. When paying by bank transfer, the Customer should pay within 3 calendar days of concluding the contract. If this deadline passes without payment, the Seller may withdraw from the contract.
  7. Available delivery methods: courier delivery within Poland and personal pickup in the physical store. The delivery cost is shown before the order is placed.
  8. Products in stock are shipped promptly, no later than 72 hours after payment is received. Courier delivery usually takes 1–2 business days.
  9. The Seller notifies the Customer by e-mail or phone when an order is ready for pickup.
  10. Product reviews published in the Online store or on external services are not verified by the Seller as coming from persons who purchased the Product, unless stated otherwise for a specific review.

§ 6. Withdrawal from a distance contract

  1. A Consumer, and an Entrepreneur with consumer rights, who concluded a distance contract may withdraw from it without giving any reason within 14 days of taking possession of the Product (Article 27 of the Polish Consumer Rights Act of 30 May 2014).
  2. To withdraw, it is enough to send a statement to the e-mail or store address in § 3 before the deadline. You may use the model form in Annex 1, but it is not mandatory.
  3. The Consumer sends the Product to the physical store address in § 3, or returns it in person, no later than 14 days after withdrawing. The direct cost of returning the Product is borne by the Consumer.
  4. The Seller refunds all payments received, including the cost of the cheapest standard delivery to the Consumer, within 14 days of receiving the withdrawal statement, using the same payment method unless the Consumer agrees otherwise. The Seller may withhold the refund until it receives the Product or proof that it has been sent back.
  5. The Consumer may examine the Product as they would in a physical store. The Consumer is liable for any reduction in the Product's value resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.
  6. Before returning a device, the Consumer should sign out of Apple ID / iCloud and turn off "Find My". A device locked to the Consumer's account is treated as a Product of reduced value until it is unlocked.
  7. The right of withdrawal does not apply in the cases listed in Article 38 of the Consumer Rights Act, in particular where:
    1. the Product was made to the Consumer's specifications or personalised (e.g. keyboard engraving);
    2. a Product supplied in sealed packaging that cannot be returned after opening for hygiene reasons (e.g. in-ear headphones) has been unsealed;
    3. a service has been fully performed with the Consumer's express consent, after the Consumer was informed before it began that they would lose the right of withdrawal.

§ 7. Complaints and warranty

  1. The Seller is liable to the Consumer for the Product's conformity with the contract under the Polish Consumer Rights Act (Chapter 5a) for any non-conformity that becomes apparent within 2 years of delivery.
  2. For Used Products, the Seller's liability period towards the Consumer is 1 year from delivery. The Customer is informed of this before purchase, and the shortened period is confirmed on the receipt or sales contract.
  3. In the event of non-conformity, the Consumer may request repair or replacement of the Product and, in the cases provided by law, a price reduction or withdrawal from the contract.
  4. A complaint can be submitted in person in the physical store, by e-mail or by post to the addresses in § 3. Please include your contact details, a description of the problem, your request and, if possible, proof of purchase (receipt, invoice or payment confirmation).
  5. The Seller responds to a Consumer's complaint within 14 days of receiving it. If the Seller does not respond within this period, the complaint is deemed accepted.
  6. The costs of repair, replacement and delivery of the Product under complaint are borne by the Seller.
  7. For Customers who are neither Consumers nor Entrepreneurs with consumer rights, the Seller's statutory warranty liability (rękojmia) is excluded; only the warranty applies.
  8. Warranty on new Products — new Apple Products are covered by the manufacturer's warranty for 1 year from the date of purchase, serviced by authorised Apple service providers.
  9. Warranty on Used Products — the Seller provides its own warranty on Used Products for 6 months from the date of purchase. It covers technical faults not caused by the user. It does not cover mechanical damage, liquid damage, damage from drops, third-party tampering, software, or normal wear of the battery and accessories. Warranty service is provided by the physical store in § 3.
  10. The warranty does not exclude, limit or suspend the Consumer's rights relating to non-conformity of the Product with the contract.

§ 8. Repair services, trade-in and consignment

  1. Repairs. Before accepting a device for repair, the Customer receives a quote. The repair is carried out after the quote is accepted. If it turns out during the repair that the cost will be higher, the Seller contacts the Customer before continuing.
  2. The Customer receives a confirmation that the device was accepted. Before handing over a device, the Customer should back up their data; the Seller takes due care but does not guarantee that data will be preserved if the repair requires work on the device's memory.
  3. The Seller provides a warranty on the service performed and the replaced parts, for the period stated in the repair confirmation. This warranty does not cover faults unrelated to the repair or damage occurring after it.
  4. The Customer should collect the device within 30 days of being notified that the repair is complete. If the device is not collected on time, the Seller may charge the Customer storage costs or proceed in accordance with the Polish Civil Code provisions on abandoned items.
  5. Trade-in. The Seller buys devices from adults upon presentation of an identity document. The person selling the device declares that they own it and that it does not come from a crime. The device must be signed out of Apple ID / iCloud. The buy-back price is set after the device is checked and is confirmed by a written contract.
  6. Consignment. Devices are accepted for consignment sale under a separate written consignment agreement specifying the sale price, commission and term.

§ 9. Personal data

  1. The controller of Customers' personal data is the Seller (details in § 1(2)).
  2. Data is processed to conclude and perform the contract (Art. 6(1)(b) GDPR), to comply with legal obligations including tax and accounting obligations (Art. 6(1)(c) GDPR), to establish, pursue or defend claims (Art. 6(1)(f) GDPR) and, with the Customer's consent, for marketing purposes (Art. 6(1)(a) GDPR).
  3. Recipients of data may include carriers, payment operators, the store platform provider (Shopify), an accounting firm and IT service providers — only to the extent necessary for their tasks.
  4. The Customer has the right to access, rectify and erase their data, to restrict processing, to data portability, to object, to withdraw consent at any time, and to lodge a complaint with the President of the Polish Personal Data Protection Office (UODO).
  5. Providing data is voluntary but necessary to conclude the contract. Details, including retention periods and cookies, are set out in the Privacy Policy at apptrade.pl.

§ 10. Out-of-court dispute resolution

  1. The Consumer may use out-of-court methods of handling complaints and pursuing claims, in particular:
    1. apply to a permanent consumer arbitration court to resolve the dispute;
    2. file a request for mediation with a competent body or an entity authorised to resolve consumer disputes out of court;
    3. obtain free assistance from the municipal consumer ombudsman (for Warsaw) or a consumer organisation (e.g. Federacja Konsumentów).
  2. The register of entities authorised to resolve consumer disputes out of court is available on the website of the Office of Competition and Consumer Protection: uokik.gov.pl.
  3. Use of these procedures is voluntary and requires the consent of both parties.

§ 11. Final provisions

  1. Contracts are concluded in Polish. Polish law applies to contracts, in particular the Civil Code, the Consumer Rights Act and the Act on Providing Services by Electronic Means. The choice of law does not deprive the Consumer of the protection afforded by mandatory provisions.
  2. The Seller may amend these Terms for important reasons, in particular changes in law or in payment or delivery methods. Amendments take effect 7 days after publication and do not apply to contracts concluded before they take effect.
  3. Disputes with Consumers are resolved by the courts competent under the Code of Civil Procedure. Disputes with Customers who are not Consumers are resolved by the court competent for the Seller's registered office.

Annex 1 — Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: KODI GROUP sp. z o.o. (APPTRADE), ul. Wilcza 8, 00-532 Warsaw, e-mail: apptradepl@gmail.com

I/We(*) hereby give notice that I/we(*) withdraw from my/our(*) contract of sale of the following goods(*) / for the provision of the following service(*):

……………………………………………………………………………………

Ordered on(*) / received on(*): ……………………………

Order number: ……………………………

Name of consumer(s): ……………………………………………

Address of consumer(s): ……………………………………………

Bank account for the refund (if different from the payment method): ……………………………

Signature of consumer(s) (only if this form is submitted on paper): ……………………………

Date: ……………………………

(*) Delete as appropriate.